Orders are sent out through regular mail. If you wish to have them sent with insurance coverage or through express delivery, email us first at support@Harvardsclub.com before purchasing. We will give you the quotation.
Packages Ship from the USA, and China, if sent from China the package will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
We can not cancel your order when it's already shipped.
You can track your order once it has shipped on our website with your order number and email. Tracking numbers are emailed to you once a product has shipped. Products ship between 2 and 7 business days from after the time of purchase. For any additional support please contact our support center: 1-800-854-1320 or email@example.com
Order Cancellation All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds Your satisfaction is our #1 priority as well as our long-term pursuit and concern. Once your package has arrived, we encourage you to open and check to make sure that the items sent meet your requirement. Try your items as soon as possible without removing the tags, altering, or washing if applicable.
If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items within 3 days from the delivered date. Shipping cost will be shouldered by the buyer.
Please note, we only accept full returns on unused, undamaged product that has its original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.
Returns Our policy lasts 3 days from date of receipt. Once the period passes, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require photographs or videos demonstrating the problem. It is to be sent to us via email. If you can't prove the problem then we will not issue a refund or replacement.
Additional non-returnable items: Gift cards Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Instead ask us for the return address. Shipping cost will be shouldered by the buyer.